If you are having problems please use our support group for help: If you receive an error running alarm.py or if the alarm dashboard is not working properly it is likely caused by a network or configuration problem. We have a alarm test utility that will help you diagnose the problem. Power up, log into your Raspberry Pi and make sure you are connected to a network. You will reach the command prompt similar to this: pi@raspberrypi ~ $ Email problems? - Try this tutorial or 1. Check network connectivity First lets make sure the network is working. Type: ping www.privateeyepi.com You should receive the following: PING privateeyepi.com (69.39.232.73) 56(84) bytes of data. 64 bytes from server310.webhostingpad.com (69.39.232.73): icmp_req=1 ttl=53 time=24.4 ms 64 bytes from server310.webhostingpad.com (69.39.232.73): icmp_req=2 ttl=53 time=23.8 ms Press CTRL-c to stop the ping If the ping command gave an error, then: - make sure your network cable is connected to the Raspberry Pi - reboot the Raspberry Pi - if you are using wireless then re-check you wireless configurations 2. Check your configurations Make sure you have configured the following on the www.privateeyepi.com website: - GPIO - Locations - Zones - Zones linked to Locations - Email addresses if you want email Follow these instructions carefully: Check that your username and password is configured in the alarm.py file If you want email alerts make sure you have the SMPT details configured in the alarm.py file. Refer: 3. Download and run the test application
If the ping was successful then download our test application to diagnose further.
type:
sudo wget www.privateeyepi.com/downloads/alarmtest.py
Edit you username, and password as you did above for the alarm.py
sudo python alarmtest.py
You will get a dump like below, and if a problem is detected the program will direct you to where the problem is.
Your user=youremail@you.com
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